Our Promise to You

Customer Satisfaction, No Stress

We stand behind every Bad Ash case we ship. Our goal is simple: when you receive your case, you should be confident in the quality, craftsmanship, and functionality of what you bought.

If something isn’t right, we’ll work with you to make it right—fairly, clearly, and without hassle. We believe in taking care of our customers while also being transparent about what we can and can’t do.

Returns, Warranty & Satisfaction Policy

15-Day No-Worries Return Policy

We offer a 15-day return window starting from the date your order is delivered.

Unused Items

If your case is unused, unmodified, and in original condition, you may return it for a full refund of the product price.
Original shipping costs are not refundable.
Return shipping is the responsibility of the customer.

Used or Customer-Damaged Items

If the case shows signs of use, wear, or customer-caused damage, it is still eligible for return.
A $60 restocking fee will be deducted from your refund to cover inspection, cleaning, and reconditioning.
Original shipping costs are not refundable.
Return shipping is the responsibility of the customer.

We do not accept returns for products that have been intentionally modified, altered, or damaged beyond normal use.

Warranty & Defects

All Bad Ash cases include a 90-day limited warranty covering manufacturing defects and workmanship issues.

This warranty begins after the 15-day return period ends and applies to the original purchaser only.

What’s Covered

During the 90-day warranty period, we will repair or replace the product if it is found to have:

Manufacturing defects
Material failures
Functional issues not caused by customer use or damage

Warranty resolution (repair or replacement) is determined at our discretion.

What’s Not Covered

This warranty does not cover:

Normal wear and tear
Cosmetic damage after delivery
Damage caused by misuse, drops, impact, or improper storage
Modifications, alterations, or disassembly
Consumable items (Boveda packs, butane, batteries, etc.)

Shipping Policy for Returns

Return shipping costs are not covered or reimbursed
Original shipping fees are non-refundable
We recommend using a tracked shipping method for all returns

How to Start a Return or Warranty Claim

To begin a return or submit a warranty claim, please follow the steps below:

Contact us within the applicable timeframe
- Returns: within 15 days of delivery
- Warranty claims: within the 90-day warranty period (after the return window)
Provide your order number
Describe the issue or reason for return
- Please provide photos to help us review your request faster

Once we receive your request, we’ll review the details and respond with next steps, including return or shipping instructions if applicable.

Important Notes

Returns and warranty claims must be approved before items are sent back
Items sent without prior approval may be refused
Warranty claims are repair or replacement only and do not qualify for refunds
Return and warranty timelines are based on delivery date, not purchase date